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Hospitality Center
The Hospitality Center supports the acquisition of the mindset and skills necessary to provide better hospitality at the hospital.
What is hospitality in healthcare?
Hospitality in healthcare is an attitude of mutual respect and compassion that is necessary to build a relationship of trust with patients and their families, to ensure that they feel a safe and comfortable experience, and to enhance trust among staff. A trusting relationship between patients and their families and hospital staff enhances the quality of healthcare. Trusting relationships among staff lead to effective team care. Hospitality is an important foundation for improving the quality of healthcare and promoting team approach.
The aims of the Hospitality Center
- 1. Let us achieve a high standard of hospitality because we are a hospital that provides advanced medical care.
- 2. Let us make patients feel comfortable in the hospital leading them to effective treatment.
In order to provide safe, secure, and compassionate healthcare, the Center has set these two objectives and is working to make hospitality a part of our culture under the slogan, “Make hospitality our culture!.”
Activities
The center is implementing the following five initiatives in cooperation with multidisciplinary. The center aims to create a work environment based on the mutual respect not only with patients, but also among the staff.
1. Hospitality Standard Book
Published and distributed to all new employees to share the ideas and standards for hospitality at the University of Tokyo Hospital.
2. Internal Website of the Hospitality Center
The website shares the contents of the Hospitality Standard Book, the status of Hospitality Rounds, and activity reports.
3. Hospitality e-learning
Available for all employees to learn how to interact with others in various situations and to familiarize themselves with the hospitality standards.
4. Hospitality seminars
Training is planned according to the needs of each department, providing opportunities to learn the mindsets and skills of hospitality.
5. Multi-disciplinary Hospitality Rounds
We check the actual status in each department from the viewpoints of multiple professions, provide feedback, and listen to the voices of the front line. This leads to activities to make hospitality a culture, from hospitality that is understood to hospitality that is implemented.
