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Patient Relations and Clinical Ethics Center

The Patient Relations and Clinical Ethics Center is responsible for handling patient complaints and grievances, encouraging staff to make quality decisions, and dealing with various ethical issues in clinical practice. It acts as a bridge between the patients and their families and hospital staff.

Organization

The Patient Relations and Clinical Ethics Center consists of two teams, the patient relations team and the clinical ethics consultation team.

The patient relations team

The patient relations team listens to patient and family complaints concerning staff attitude, the medical care provided, and the hospital system. These complaints are reported to the department concerned and used for the improvement of medical care and hospital services.
The team holds meetings when appropriate to promote communication between the patients and the staff.
In addition, when patients have difficulty in understanding a physician’s explanation, the team helps them to understand so that they can make quality decisions based on informed consent.

The clinical ethics consultation team

The clinical ethics consultation team provides ethics consultations to medical care professionals. For example, the team examines how to decide treatment policies for patients who are unable to make decisions for themselves and who have no representatives.

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